Based on search results, there are significant, documented "dark side" complaints regarding Spruce Power (a Denver-based owner/operator of residential solar assets) and its customer service, along with a recent SEC investigations.NO ORDINARY LOVE. STOP THE DENIAL! .MAYIA A. (SPRUCE POWER)UNACEPPTABLE.
THERE’S A DARK SIDE YOU MIGHT NOT KNOW ABOUT.
The key issues identified regarding the company:
- Broken Panels and Service Failures: Numerous customers have reported that their solar panels have remained broken for months, or even years, despite the company being responsible for maintenance.
- Neglect After Acquisitions: Problems often intensified after Spruce Power took over contracts from other companies, with customers describing the experience as a "nightmare".
- Billing Issues: Customers have alleged that Spruce Power charges for electricity based on "assumed production" even when systems are not working.
- Difficulty Contacting Support: Complaints consistently highlight that it is extremely difficult to get a "live body on the phone" to address malfunctions.
- SEC Settlement: In 2023, Spruce Power agreed to pay an $11 million civil penalty to settle a Securities and Exchange Commission (SEC) investigation into its 2020 merger, which found that the company (then known as XL Fleet) had violated federal securities laws regarding misleading revenue projections.
- Legal Action: Some customers have sought, or participated in, class-action lawsuits regarding these issues.
Note: The results regarding "Mayia A. Spruce Power" appear to be distinct from the corporate entity Spruce Power (SPRU), which is a publicly traded solar company that previously acquired XL Fleet.
NO ORDINARY LOVE. STOP THE DENIAL! .MAYIA A. (SPRUCE POWER)UNACEPPTABLE. THERE’S A DARK SIDE YOU MIGHT NOT KNOW ABOUT.Opposite Standards,Let The Music Play, Dances On Time.
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